- Accenture received a one-year, $62 million contract by the VA’s Veterans Benefit Administration (VBA) division to improve the VBA’s technology infrastructure for delivering member benefits.
Accenture Federal Services (AFS) will upgrade configurations within VBA’s Salesforce applications, which are used by VBA employees, veterans, families, and other related stakeholders. These upgrades include improvements in user-centered design interfaces, project management, requirements identification, content creation, testing support, and training support.
AFS’s contract aims to improve the delivery of veterans benefits including disability compensation, life insurance, pensions, and vocational and employment support. AFS can earn four additional one-year contract options depending upon the performance of its infrastructure upgrades.
VBA has four projects planned for functional enhancements which include the VBA’s Workload and Time Reporting System, Quality Management System, Medical Exam Quality Review System, and Education Liaison Compliance tool.
Leaders at AFS believe that their recent acquisition of Salesforce consultant group Phase One and AFS’s design expertise will support the VBA’s goal of improving benefits administrative functions across several sectors of business.
“We’re honored that VBA selected AFS to do this work. Our experience in user-centered design, service design innovation, and Salesforce configuration supports the VBA’s goal of scaling its benefits programs to reach a larger user base with enhanced functionality,” said Shawn Roman, who leads AFS’s work with the VA.
“Through our assets like the Accenture Federal Digital Studio and our recent acquisition of the Phase One Consulting Group, we’re bringing innovative design and integration services to help the VBA significantly improve the delivery of benefits to veterans,” he added.