UnitedHealthcare Vision, Dental Plans Lead in Customer Satisfaction
UnitedHealthcare’s vision and dental plans received the highest customer satisfaction scores in 2021, JD Power’s 2021 satisfaction reports found. Vision and dental plan overall...Sponsored Article
What Member Engagement Means to Today’s Healthcare Consumers
Members view payers as instrumental in improving their health as well as their experience navigating the healthcare system. However, far too many still think health plans can do more to support...Sponsored Article
Claims Payment Transformation Benefits Payer, Providers, and Members
Payers, providers, and members are all central to the healthcare experience, working together to create a seamless, coordinated encounter from registration and the clinical visit to claims payment and...Sponsored Article
Addressing Senior Physical, Mental Health With Group Exercise
Even in the best of times, many seniors struggle with social isolation. A combination of reduced mobility, retirement from work, and far-flung families can leave older adults with a lot of time on...Sponsored Article
Modernizing Claims Payment to Improve Member Experience
Paper checks and other forms of manual claim payments not only create friction between payers and providers, but also with the one stakeholder at the center of the whole experience: the member. Member...Sponsored Article
Addressing Health Literacy to Improve Member Health, Outcomes
Health literacy, the ability for individuals to access and understand basic health information, has a significant impact on health outcomes, especially as the coronavirus pandemic continues to have a...Sponsored Article
A Phased Approach to Next-Generation Member Engagement
At our company, we define next-generation member engagement in terms of what health plans need to meet members where they are with a personalized experience. The first component is a holistic,...Sponsored Article
How Change Management Leads to Successful Member Engagement
Health plans can implement a digital platform to improve member engagement, but its effectiveness depends greatly on its adoption and use by staff. Therefore, payers must pay close attention to change...Digital Member Experience Services May Boost Plan Satisfaction
Payers that offer consistent digital member experience services across multiple channels are more likely to see steady benefits and have high member satisfaction, according to a new study. A member...Sponsored Article
6 Reasons to Invest in Next-Generation Member Engagement
Health plan members expect to be known by their health plan and interacted with in the ways they prefer. They know it’s possible because that’s how their bank and online retailers interact...Top 3 Member Engagement Benefits of Using Omnichannel Tools
Omnichannel strategies are becoming increasingly significant to successful member engagement. What is omnichannel engagement? Omnichannel engagement is a strategy that originated as a sales and...Sponsored Article
How Personalized Messaging Leads to Effective Member Engagement
Digital health management platforms have proved to be highly effective tools in the hands of members, enabling the latter to take ownership over their health. However, health plans must first encourage...Sponsored Article
How Health Plans Successfully Implement a Digital Strategy
Health plans understand that their future success hinges on their ability to operationalize a digital strategy that meaningfully improves efficiency and member experience. Increasingly, these payers...Community First Expands into TX Affordable Care Act Marketplace
Community First Health Plans (Community First) is joining the Affordable Care Act (ACA) marketplace with the help of a member engagement technology company. The payer’s move to join the...Sponsored Article
How Payers Can Use Remote Patient Monitoring to Advance Care
Providers and patients have come to realize the benefits of telehealth following a year in which in-person care was highly limited if not impossible to access. That said, one form of telehealth has...How Medicare Advantage Member Engagement Influences Satisfaction
Medicare Advantage member satisfaction levels have increased in 2021, but member engagement has remained low, according to the JD Power 2021 US Medicare Advantage study. “Medicare Advantage...Commercial Plan Member Satisfaction Jumps 10 Percentage Points
Member satisfaction has improved significantly among commercial health plans, JD Power’s 2021 commercial member health plan study found. “The past year has proven without a doubt that...UPMC Health Plan Virtual Assistant Aims to Improve Access to Care
The University of Pittsburgh Medical Center (UPMC) Health Plan has launched a virtual tool to assist members with questions about benefits, coverage, services, and access to care. The health...Sponsored Article
How Healthcare Workflows Can Use Intelligent Automation for Better Care
In 2020, spending on healthcare decreased slightly due to members postponing non-emergency medical services. However, as the country slowly starts to open up with vaccinations this year, spending will...Sponsored Article
