Health Plan Satisfaction

Privately Insured Adults Are Satisfied With Health Plan Coverage

February 27, 2024 - Privately insured adults are generally satisfied with their health plan coverage, valuing their low out-of-pocket costs and premiums, provider networks, and prescription drug coverage, according to data from the Employee Benefit Research Institute (EBRI) and Greenwald Research. The Consumer Engagement in Health Care Survey (CEHCS) included...


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Beneficiaries Are Satisfied With Medicare Advantage Plans, Coverage

by Victoria Bailey

Medicare Advantage plans received generally positive satisfaction scores, with beneficiaries giving high ratings on trust, ease of doing business, and meeting product and coverage needs, according to a...

First Impressions Count: How Onboarding Affects Member Engagement

by Kelsey Waddill

According to Christopher Lis, managing director of global healthcare intelligence at JD Power, if payers refined their onboarding processes, it could reform payers’ track record on health plan satisfaction. Specifically, he promoted...

Half of Medicare Beneficiaries Are Enrolled in Medicare Advantage

by Victoria Bailey

Half of all Medicare beneficiaries are enrolled in Medicare Advantage, according to the most recent enrollment data from CMS. The CMS data found that, as of January 2023, 30.19 million of the 59.82...

MA Beneficiaries Satisfied With Coverage but Face Financial Barriers

by Victoria Bailey

Medicare Advantage beneficiaries face more financial barriers than Medicare Supplement beneficiaries, but plan satisfaction is high for both groups, an eHealth report found. The report reflects survey...

93% of Employees Satisfied with Employer Sponsored Health Insurance

by Victoria Bailey

The majority of Americans are satisfied with their employer-sponsored health insurance and cited it as the most important benefit an employer can offer, according to a poll conducted by Seven Letter...

Report Urges CMS to Increase Oversight of Medicare Advantage Marketing

by Victoria Bailey

After receiving evidence of deceptive marketing practices by Medicare Advantage plans, the Senate Finance Committee has offered recommendations to CMS for reducing marketing complaints and preventing...

Businesses Struggle to Meet Employer Sponsored Health Plan Expectations

by Victoria Bailey

As businesses struggle to cover the costs of employer-sponsored health plans, employees want better options and more control over their coverage choices, according to an eHealth survey. eHealth...

How Do Medicare Advantage Plans Compare to Traditional Medicare?

by Victoria Bailey

Medicare Advantage and traditional Medicare beneficiaries reported similar satisfaction rates, but access to care, affordability, and healthcare utilization differed among the two populations,...

NCQA Shares Health Plan Performance Ratings Ahead of Open Enrollment

by Victoria Bailey

The National Committee for Quality Assurance (NCQA) has released its 2022 Health Plan Ratings, revealing that most plans earned three stars or higher for overall health plan performance. Each year,...

Senator Looks Into Deceptive Marketing by Medicare Advantage Plans

by Victoria Bailey

Senate Finance Committee Chair Ron Wyden (D-Ore.) has inquired about potentially deceptive marketing practices by Medicare Advantage plans that exploit seniors and people with...

Medicare Advantage Member Satisfaction Soars, Mental Health Coverage Lags

by Victoria Bailey

Medicare Advantage member satisfaction increased in 2022, but coverage for mental health and substance use disorder services is lagging, according to the JD Power 2022 US Medicare Advantage Study. The...

Humana Receives Top Ranking for Health Plan Member Experience

by Victoria Bailey

For the second year in a row, Humana has ranked number one for customer experience quality in Forrester’s 2022 US Customer Experience Benchmark survey, highlighting the payer’s commitment...

More than Half of Americans Have Low Health Insurance Literacy

by Victoria Bailey

Many Americans may have low health insurance literacy, as up to 77 percent of people were confused by basic health insurance terms, such as coinsurance, copayment, and deductible, according to a Forbes...