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Leveraging a Network of RNs Boosts Member Experience, Spending
The healthcare system is buckling under rising costs. The situation will likely worsen as the number of older Americans increases rapidly unless payers and their partners make fundamental care...BMA: MA Member Satisfaction Is High, Prior Authorization Denials Low
Medicare Advantage beneficiaries express high levels of member satisfaction, an eHealth survey found. eHealth surveyed nearly 2,850 individuals online toward the end of May 2022. Nearly two-thirds of...Sponsored Article
How Health Plans Use Communication to Enable Member Empowerment
Health plans are making concerted efforts to become advocates for their members, working on behalf of the latter to ensure access to high-quality, affordable healthcare. Some have even set bold goals...Sponsored Article
How Health Plans Build Trust to Become Member Advocates
For the past two years, the healthcare industry — from lawmakers and regulators to payers and providers — has made strides in supporting members through a pandemic by providing convenient...Privately Insured Catheter Users Incurred High Out-of-Pocket Costs
Catheter users who received health insurance coverage from private health plans incurred higher annual out-of-pocket costs compared to catheter users on a government or public health plan, according to...Public Payers See Higher Member Satisfaction on Network Size, Cost
Medicare Advantage, fee-for-service Medicare, and Medicaid received higher member satisfaction scores than individual health insurance market plans and employer-sponsored health plans, according to a...Digital Member Experience Services May Boost Plan Satisfaction
Payers that offer consistent digital member experience services across multiple channels are more likely to see steady benefits and have high member satisfaction, according to a new study. A member...Sponsored Article
6 Reasons to Invest in Next-Generation Member Engagement
Health plan members expect to be known by their health plan and interacted with in the ways they prefer. They know it’s possible because that’s how their bank and online retailers interact...Top 3 Member Engagement Benefits of Using Omnichannel Tools
Omnichannel strategies are becoming increasingly significant to successful member engagement. What is omnichannel engagement? Omnichannel engagement is a strategy that originated as a sales and...ACHP Recommends Federal Employee Plan Comparison Tool Updates
The Alliance of Community Health Plans (ACHP) has proposed a number of recommendations to improve the Federal Employees Health Benefits (FEHB) program’s plan comparison tool in order to boost...Commercial Plan Member Satisfaction Jumps 10 Percentage Points
Member satisfaction has improved significantly among commercial health plans, JD Power’s 2021 commercial member health plan study found. “The past year has proven without a doubt that...Sponsored Article
Data Science & Healthcare: Why Health Plans Must Do Better with Data
After a year deep in the pandemic, healthcare is ready for an age of digital transformation, and health plans have a significant opportunity to lead that transformation. Healthcare technology is the...Sponsored Article
Health Plan Differentiation: The Big Disruptor in Senior Fitness
Baby Boomers are often credited with starting the fitness revolution in the ‘70s-’80s, embracing regular exercise, taking up jogging, joining health clubs, and following along with aerobics...Sponsored Article
Identifying New Opportunities for Innovation in Supplemental Benefits
Supplemental benefits have proven their value during the coronavirus pandemic, making over-the-counter medications, essential goods, and even groceries available to individuals struggling to access...Sponsored Article
How COVID-19 Proved the Value of Supplemental Benefits
The pandemic created challenges for many Americans. Most notably, vulnerable populations who have struggled to maintain access to daily necessities and stay safe for months on end. Physical access to...Employer-Sponsored Health Plans See Strong Member Satisfaction
Most Americans who have employer-sponsored health plans expressed confidence in their health plans’ support and financial protection, according to a survey conducted on behalf...Sponsored Article
