Healthcare IT Interoperability, EHR interoperability, Hospital Interoperability

Consumerism in Healthcare

PwC: Digital Experiences, High Costs Will Challenge Payers in 2019

December 12, 2018 - Healthcare payers that hope to succeed in 2019’s competitive business environment will need to meet the strong demand for more consumer-centered digital experiences that help members control their spending and understand how to improve their own health, according to PwC. The nation’s healthcare spending will continue its “unsustainably high” upward trajectory...


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Health Payers Targeting Improved Consumer Experiences in 2019

by Kyle Murphy, PhD

Improving the consumer experience is top of mind for health payers heading into the new year, according to a multi-industry survey of senior leaders by North Highland. “The concepts of culture and change are often at the foundation...

Consumers Maintaining Positive Health Savings Accounts

by Chuck Green

Today, there are more than 23.4 million health savings accounts (HSAs) across the country, with assets of more than $51 billion, according to the 2018 Midyear Devenir Report. “We are continuing to see a growing market for HSAs, and...

Employers Working to Drive Down Rising Health Insurance Costs

by Kyle Murphy, PhD

The realization that consumers using less care but paying more to receive services and treatment is leading employers to rethink their approaches to providing health coverage to their employees, according to a recent report in The Wall...

Humana Tops List for Member Satisfaction, Net Promoter Score

by Jennifer Bresnick

Customer service has been a perennial pain point for the health insurance industry, but a renewed focus on personalized experiences, member satisfaction, and consumer engagement appears to be paying off for some of the nation’s...

Addressing Healthcare Literacy Key to Health Plans Reducing Costs

by Chuck Green

The inability of consumers to successfully navigate the healthcare system, which costs employers and health plans billions in administrative costs. In a recent article in the Harvard Business Review, members of Accenture’s...

Consumer Demand for High-Deductible Health Plans Dwindles

by Thomas Beaton

Consumer demand for high-deductible health plans (HDHPs) is expected to decline in 2019 as more beneficiaries look for health plans with customized benefits instead, according to a new survey from Oliver Wyman. Half of consumers surveyed...

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