How MN Medicaid Used Community Engagement to Address Health Disparities
Addressing health disparities within state Medicaid programs can help ensure that all beneficiaries have equal access to quality care. Prioritizing community engagement is key to reducing these disparities, according to Julie Marquardt,...Blue Cross NC Partnership Aims to Improve Fall Prevention for Members
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) announced a partnership that would aim to improve fall prevention for members. The payer partnered with the Green & Healthy Homes...Humana Receives Top Ranking for Health Plan Member Experience
For the second year in a row, Humana has ranked number one for customer experience quality in Forrester’s 2022 US Customer Experience Benchmark survey, highlighting the payer’s commitment...Sponsored Article
Value of a Strategic Partnership for Improving the Member Experience
Member experience has become a primary focus of payers as consumer expectations have evolved, technology use continues to expand, and quality ratings depend more heavily on how individuals access the...UHC Adds Health System to CO Doctor Plan to Boost Patient Care Access
HealthONE, the most extensive Denver-based healthcare system, announced it would be joining the UnitedHealthcare Doctors Plan of Colorado, expanding its network size to enhance patient care access. By...Payers Missing the Mark on Digital Member Experience, Satisfaction
Payers are falling short in the member experience department, with members reporting dissatisfaction with digital experiences and payers failing to track members’ online encounters, according to...Sponsored Article
How Data Enables Payers to Improve Member Access, Experience
Consumer experience and access to care are set to become major focal points for payers. The federal government is preparing to implement more rigorous benchmarks for health plan quality ratings based...Anthem Subsidiary Brands Aim to Boost Member Care, Unify Health Plans
Ahead of its rebranding to Elevance Health, Anthem has announced two subsidiary brands that aim to improve member care through technology services and unite its public and private health...Sponsored Article
A New Mindset: How Payers Ensure a Successful Digital Transformation
The pandemic has left a lasting mark on the healthcare industry, accelerating digital transformation and forcing organizations to rethink their roles in helping consumers access and benefit from...Health Plans Falter at Providing Medicaid Redetermination Info
Member engagement may be lacking for Medicaid plans, as only 56 percent of beneficiaries reported receiving helpful information about Medicaid redetermination or re-enrollment, according to a survey...Sponsored Article
How Humanizing Healthcare Enables Future Health Plan Success
For health plans to become genuine advocates for their members, they must prioritize approaches that humanize the healthcare experience for consumers and address head-on the negative emotions that...Sponsored Article
How Health Plans Use Communication to Enable Member Empowerment
Health plans are making concerted efforts to become advocates for their members, working on behalf of the latter to ensure access to high-quality, affordable healthcare. Some have even set bold goals...Sponsored Article
How Health Plans Build Trust to Become Member Advocates
For the past two years, the healthcare industry — from lawmakers and regulators to payers and providers — has made strides in supporting members through a pandemic by providing convenient...Sponsored Article
Benefits of an Integrated Healthcare Payments Platform to Payers
Increased digitization is coming to the payer space, and health plans with an integrated payment and communication platform will be able to reduce complexities and costs with claims management and free...How to Introduce Medicare Advantage Caregiver Benefits in SNPs
Payers cannot ignore the crucial role that caregivers play in members’ health, wellness, and recovery, and should consider supporting caregivers through Medicare Advantage caregiver benefits, especially in special needs...Sponsored Article
The Unintended Consequences of Complex Healthcare Payment Systems
Fragmentation, inefficiency, and complexity are the byproducts of how health payers have arrived at the present moment. Decades of regulation and market forces have created a rather unwieldy collection...Sponsored Article
How Patient Management Promotes Medication Adherence, Lowers Costs
Every year in the US, payers spend $100 billion on medication-related hospitalizations. These incidents come with a time cost, too. Reduced productivity is responsible for a $16,000 loss per...Sponsored Article
Understanding the Complexity of Healthcare Claims, Payments
While the healthcare industry has made significant strides in improving care quality and delivery, its approach to submitting and paying claims is wrought with complexity, inefficiency, and...Sponsored Article
