Patient Experience

How Payers Can Improve Cancer Patient Navigation, Experience

by Kelsey Waddill

As executive director of state government affairs at the Leukemia and Lymphoma Society (LLS), Lucy Culp has heard a common refrain from cancer patients: securing treatment and coverage has become a...

UHG Outlines Strategies to Improve Health System, Access to Care

by Kelsey Waddill

UnitedHealth Group’s 2020 Sustainability Report revealed several ways that payers are helping the healthcare system advance to improve health equity, access to care, and other key...

6 Expectations Employers Have for Provider Care Coordination

by Kelsey Waddill

Providers are not meeting employees’ needs in certain areas and employers expect more from their provider partners' care coordination strategies, employers expressed in a report compiled...

How to Consolidate Member Experience Data to Boost Satisfaction

by Kelsey Waddill

When Sarah Wechsberg, manager of voice of consumer and experience strategy at Blue Cross North Carolina (Blue Cross NC), joined the team at Blue Cross NC, the problem with her company’s member...

Electronic Prior Authorizations Impact Quality, Provider Burden

by Kelsey Waddill

Electronic prior authorizations may improve quality of care by increasing the speed of care delivery, decreasing provider burden, and boosting patient experience, according to a study conducted on...

Creating Strategies to Expand Transgender Healthcare Coverage

by Kelsey Waddill

For the nearly 1.4 million Americans who identify as transgender, transgender healthcare coverage is lined with hurdles. One in five transgender individuals reported being uninsured at some point during 2017 to 2018, according to the...

How Employers, Payers Can Pursue Integrated Health Care Benefits

by Kelsey Waddill

Employers are gravitating toward integrated health care benefits to improve member engagement and patient experience as well as lower healthcare spending, according to a report commissioned by...

Surveys, Advanced Analytics Key for Member Experience, Star Ratings

by Kelsey Waddill

As health plans consider how to meet the new Medicare Advantage Star Ratings programs, they will need to design surveys and advanced analytics tools to support their member experience improvement...

How Medicare Advantage Is Leading Payers to Adopt Value-Based Care

by Kelsey Waddill

As America strives for positive changes to the healthcare system, it may find the greatest advancements for value-based care in Medicare Advantage plans. Over 90 percent of healthcare payers in a small Health Care Payment...

Medicare Plan Finder Aims for Price Transparency, Plan Comparison

by Kelsey Waddill

CMS released a new Medicare Plan Finder that helps beneficiaries compare Medicare Advantage and Part D plans. “The redesigned Medicare Plan Finder is another example of how CMS is empowering...

Tufts Health Plan and Harvard Pilgrim Announce Merger

by Kelsey Waddill

Tufts Health Plan and Harvard Pilgrim Health Care will be merging, the two companies have announced. The new company, whose name is still pending, will serve around 2.4 million New Englanders in...

Health Payers Targeting Improved Consumer Experiences in 2019

by Kyle Murphy, PhD

Improving the consumer experience is top of mind for health payers heading into the new year, according to a multi-industry survey of senior leaders by North Highland. "The concepts of culture and...

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