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Value of a Strategic Partnership for Improving the Member Experience
- Member experience has become a primary focus of payers as consumer expectations have evolved, technology use continues to expand, and quality ratings depend more heavily on how individuals access the healthcare system. While health plans have often looked to policy and regulation as the impetus behind digital transformation, they risk falling...
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How Health Plans Provide Effective Mental Health Support to Members
Despite mental illness being among the most common health conditions in the United States, individuals still struggle to find mental health support, a situation further exacerbated by the coronavirus...Sponsored Article
What Member Engagement Means to Today’s Healthcare Consumers
Members view payers as instrumental in improving their health as well as their experience navigating the healthcare system. However, far too many still think health plans can do more to support...Sponsored Article
Addressing Health Literacy to Improve Member Health, Outcomes
Health literacy, the ability for individuals to access and understand basic health information, has a significant impact on health outcomes, especially as the coronavirus pandemic continues to have a...Sponsored Article
How Change Management Leads to Successful Member Engagement
Health plans can implement a digital platform to improve member engagement, but its effectiveness depends greatly on its adoption and use by staff. Therefore, payers must pay close attention to change...Sponsored Article
How Personalized Messaging Leads to Effective Member Engagement
Digital health management platforms have proved to be highly effective tools in the hands of members, enabling the latter to take ownership over their health. However, health plans must first encourage...Sponsored Article
How Health Plans Successfully Implement a Digital Strategy
Health plans understand that their future success hinges on their ability to operationalize a digital strategy that meaningfully improves efficiency and member experience. Increasingly, these payers...Sponsored Article
How Payers Can Use Remote Patient Monitoring to Advance Care
Providers and patients have come to realize the benefits of telehealth following a year in which in-person care was highly limited if not impossible to access. That said, one form of telehealth has...Sponsored Article
How the Healthcare Industry Can Close Gaps in Care Caused by COVID-19
According to the Centers for Disease Control and Prevention (CDC), an estimated 41 percent of adults in the United States either delayed or avoided medical care, with nearly one-third forgoing routine...Sponsored Article
Addressing Social Determinants of Health Through Improved Digital Engagement
Social determinants of health play an outsized role in how individuals and communities are able to access and afford care and non-medical services. And the pandemic has further exacerbated these...Sponsored Article
Why User-Centered Design Is Crucial to Member Engagement
A new normal has ushered in a new reality for health plans — necessitating member-facing tools that mirror the experiences consumers have elsewhere in their lives. This clarion call from...Sponsored Article
Achieving Holistic Care Through Effective Digital Health
Estimates vary, but current thinking holds that traditional healthcare in the US impacts between 10 and 20 percent of an individual's overall health, with genetics, behavior, and social and...Sponsored Article
