Patient Satisfaction

Beneficiaries Are Satisfied With Medicare Advantage Plans, Coverage

August 24, 2023 - Medicare Advantage plans received generally positive satisfaction scores, with beneficiaries giving high ratings on trust, ease of doing business, and meeting product and coverage needs, according to a JD Power study. The JD Power 2023 US Medicare Advantage Study reflects responses from almost 6,000 Medicare Advantage beneficiaries in California,...

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AHIP: Most Consumers Are Satisfied with Employer-Provided Coverage

by Mark Melchionna

Conducted by LSG on behalf of America’s Health Insurance Plans (AHIP), a survey on the opinions of US consumers in 2023 found that many prefer to receive coverage from their employer rather than...

Younger Medicare Beneficiaries Report More Issues with Care Access, Costs

by Victoria Bailey

Medicare beneficiaries under age 65 reported more cost concerns, worse access to care, and lower care satisfaction compared to older beneficiaries, indicating that the program may not successfully meet...

How Payers Can Expand Nutritional Benefits, Measure Impact

by Kelsey Waddill

Payers face a variety of challenges in expanding nutritional benefits, particularly due to the lack of ability to measure outcomes, but there are ways to navigate this uncertainty, according to a...

UnitedHealthcare Vision, Dental Plans Lead in Customer Satisfaction

by Victoria Bailey

UnitedHealthcare’s vision and dental plans received the highest customer satisfaction scores in 2021, JD Power’s 2021 satisfaction reports found. Vision and dental plan overall...

How Medicare Advantage Member Engagement Influences Satisfaction

by Kelsey Waddill

Medicare Advantage member satisfaction levels have increased in 2021, but member engagement has remained low, according to the JD Power 2021 US Medicare Advantage study. “Medicare Advantage...

How to Consolidate Member Experience Data to Boost Satisfaction

by Kelsey Waddill

When Sarah Wechsberg, manager of voice of consumer and experience strategy at Blue Cross North Carolina (Blue Cross NC), joined the team at Blue Cross NC, the problem with her company’s member...

Medicare Advantage Cost Burden Is Lower Than in FFS Medicare

by Kelsey Waddill

The Medicare Advantage cost burden—or the number of individuals for whom healthcare costs absorb 20 percent or more of their income—is lower than the fee-for-service Medicare cost burden...

BCBSMA Invests in Electronic Registry for End-Of-Life Care Quality

by Hannah Nelson

With funding from Blue Cross Blue Shield of Massachusetts (BCBSMA) and the Massachusetts Coalition for Serious Illness Care, Massachusetts is developing an electronic registry of...

ACHP: Access to CDC COVID-19 Vaccine Data Key to Member Engagement

by Kelsey Waddill

Health plans would be able to improve their coronavirus vaccine distribution strategies if they had more access to coronavirus vaccine administration data, the Alliance of Community Health Plans (ACHP)...

Vision Care Plans Generate High Member Satisfaction, Low Costs

by Kelsey Waddill

Vision care plans are generating savings on healthcare spending and increasing access for members, fueling member satisfaction, a survey conducted on behalf of America’s Health Insurance Plans...

GAO: New DOD Health Plan Fails to Improve Patient Satisfaction

by Kelsey Waddill

The reformed Department of Defense health plan is not improving patient satisfaction, according to the Government Accountability Office (GAO). GAO found that a year after establishing TRICARE...

Payer Consumerism Strategies Rely On Data, SDOH, Simpler Language

by Kelsey Waddill

Data sharing, social determinants of health, and simpler language are common priorities as payers seek to strengthen and expand their consumerism strategies, the tenth annual 2020 Industry Pulse Report...

Oscar Partners with Montefiore for Medicare Advantage Plan

by Kelsey Waddill

New York-based Oscar Health will enter a joint venture with Montefiore Health System to provide Medicare Advantage plans to its members, the company recently announced. Through the joint venture, the...

CMS Looks to Improve Long-Term Care Protection for Residents

by Kelsey Waddill

Yesterday, CMS announced a proposed rule that would cut down the regulatory burden for long-term care (LTC) facilities and released a finalized rule which updated the requirements for nursing home...

Health Plan Consumers Report Insufficient Payer Communications

by Thomas Beaton

Health plans may not be effectively communicating with consumers about member  benefits and largely fail to understand their members’ health and financial needs, a survey from Healthmine...

80% of Payers Investing in Member Engagement, Satisfaction

by Thomas Beaton

Eighty percent of health plans are focusing on improving member engagement and consumer satisfaction, according to a survey by Change Healthcare.   Member engagement is a growing opportunity for...

90% Medicare Supplemental Plan Members Report Satisfaction

by Thomas Beaton

Over 90 percent of Medicare supplemental plan beneficiaries cited satisfaction with their healthcare coverage, according to a recent AHIP study. Findings point out ways for payers to provide...

Payers May Be Neglecting a Growing Medicare Advantage Market

by Thomas Beaton

Payers may be able to secure more of the growing Medicare Advantage (MA) marketplace by expanding their member messaging efforts and improving consumer education about what the supplementary plan has...

Can Healthcare Price Transparency Tools Cut Costs for Payers?

by Thomas Beaton

As out-of-pocket costs for patients continue to rise alongside payer spending on services, many health insurance companies are turning to online price transparency tools to help beneficiaries decide...

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