Healthcare IT Interoperability, EHR interoperability, Hospital Interoperability

Patient Satisfaction

Health Plan Consumers Report Insufficient Payer Communications

October 9, 2017 - Health plans may not be effectively communicating with consumers about member  benefits and largely fail to understand their members’ health and financial needs, a survey from Healthmine found. A sample of 750 consumers enrolled in either employer-sponsored (75 percent) or individually purchased insurance (25 percent) plans said that their payers fall short in key communication...


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80% of Payers Investing in Member Engagement, Satisfaction

by Thomas Beaton

Eighty percent of health plans are focusing on improving member engagement and consumer satisfaction, according to a survey by Change Healthcare.   Member engagement is a growing opportunity for payers because of the potential improvements...

90% Medicare Supplemental Plan Members Report Satisfaction

by Thomas Beaton

Over 90 percent of Medicare supplemental plan beneficiaries cited satisfaction with their healthcare coverage, according to a recent AHIP study. Findings point out ways for payers to provide consumer-friendly health plans to a growing senior...

Payers May Be Neglecting a Growing Medicare Advantage Market

by Thomas Beaton

Payers may be able to secure more of the growing Medicare Advantage (MA) marketplace by expanding their member messaging efforts and improving consumer education about what the supplementary plan has to offer, according to a new J.D. Power survey....

Can Healthcare Price Transparency Tools Cut Costs for Payers?

by Thomas Beaton

As out-of-pocket costs for patients continue to rise alongside payer spending on services, many health insurance companies are turning to online price transparency tools to help beneficiaries decide how to purchase low cost, high quality care....

Latest Earnings Reports Show State of Health Payers in 2017

by Thomas Beaton

At the half-year mark, payers have a good sense of how well their efforts to promote value-based care have fared and the opportunity to make the necessary adjusts where they have not. As part of the business-facing side of value-based care, payers...

Medicaid Tops Private Insurance in Consumer Satisfaction KPIs

by Thomas Beaton

Medicaid critics have argued that enrollees are not receiving adequate care under the program, but recent consumer surveys indicate that beneficiaries are highly satisfied with their options.   According to a new J.D. Power poll, Medicaid...

Effective Steps for Health Insurance Marketing, Consumer Engagement

by Thomas Beaton

Creating and deploying effective health insurance marketing and consumer engagement plans can be difficult for payers in today’s complex purchasing landscape.   Payers must focus on building strong brands, clear messaging, and effective...

Medicaid Beneficiaries Satisfied with Coverage and Access

by Jesse Migneault

A recent Harvard Chan School of Public Health analysis found that Medicaid beneficiaries are overwhelmingly satisfied with their coverage and access to providers.  The nationwide survey of more than 60,000 beneficiaries also evaluated enrollees...

Consumers Voice Opinions on Effective Healthcare Marketing

by Jesse Migneault

Spending for healthcare marketing was $9.7 billion in 2015 alone, a double-digit increase from the previous year.  In all forms of media across the nation, there is no shortage of healthcare messaging being sent towards the public.  ...

Patient Satisfaction Key for Payer Measurement of ACO Quality

by Thomas Beaton

An article from the American Journal of Managed Care reveals that patient satisfaction within an accountable care organization (ACO) is a strong indicator of the care quality level the organization delivers, giving payers an opportunity to use...

ACA Consumers Dissatisfied After Private Payer Exchange Exit

by Thomas Beaton

Consumer satisfaction with the Affordable Care Act fell following the departure of three private payers from the health insurance exchange, according to recent findings from Black Book. The survey comprises feedback from 34,800 consumers continually...

Vermont Blue Cross Plan Reaches Highest Member Satisfaction

by Vera Gruessner

Blue Cross and Blue Shield of Vermont (BCBSVT) announced in a company press release this month that the payer has achieved the highest scores for member satisfaction and efficiency rankings for the fourth continuous year. This particular Blue...

How Healthcare Price Transparency Could Gain Consumer Loyalty

by Vera Gruessner

The lack of price transparency remains a major concern of consumers that healthcare payers will need to address in the coming years. A HealthEdge survey shows that 88 percent of polled consumers are looking for better price transparency from...

Consumer Satisfaction Dips When Payers Lack Price Transparency

by Vera Gruessner

Eighty-eight percent of consumers are looking for their health payer to relay complete information about their overall financial responsibility, according to a new survey by HealthEdge, indicating a strong desire for price transparency and openness....

House Introduces Bill to Delay CMS Hospital Star Ratings

by Vera Gruessner

The Centers for Medicare & Medicaid Services (CMS) hospital star ratings may be postponed due to a new bill introduced on Monday, July 25 by House Representatives Jim Renacci (R-OH) and Kathleen Rice (D-NY). The reasoning for the delay is...

Affordability, Cost Transparency Key for Patient Satisfaction

by Vera Gruessner

The biggest healthcare reforms impacting health payers today include the movement toward consumer engagement and patient satisfaction. Patient advocacy groups are bringing more attention toward keeping the patient voice at the center of healthcare...

Health Insurance Mergers May Harm Consumer Interests

by Vera Gruessner

What does the future hold for the Cigna-Anthem and Aetna-Humana health insurance mergers? Currently, many experts point at the possibility that these health insurance mergers will face regulatory blockage and won’t continue. A large number...

Cost Shifting to Consumers May Reduce Patient Satisfaction

by Vera Gruessner

Consumer choice, patient satisfaction, and out-of-pocket spending is becoming a more pressing issue in the new political climate caused due to a blossoming of healthcare reforms. Within this new landscape, a new coalition called Partners for...

Communication, Cost Transparency Impact Patient Engagement

by Vera Gruessner

Patient engagement is becoming a more and more relevant term in today’s changing healthcare landscape. With more consumers than ever before becoming responsible for their healthcare costs via high-deductible health plans and out-of-pocket...

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