Commercial health plan customer satisfaction rates remained stable from 2017 to 2018, but payers still have a number of opportunities to improve their customer service and beneficiary education,...
High quality health plan customer service is critical for payers who want to create meaningful, positive beneficiary interactions.
Customer service plays several important roles for health plans....
Payers have developed several initiatives to incorporate preventive care and wellness as part of their larger holistic health solutions.
Adding wellness and preventive care can help payers keep their...
